Our Story: From Heritage to Hospitality with Heart

In April 2022, our company R Hotels Weymouth Ltd proudly acquired and merged two iconic seafront properties—The Richmoor Hotel and Hotel Mon Ami—to create what is now The Jubilee Hotel. These beautiful Grade II listed Georgian buildings, dating back to 1855, came with over 167 years of character—and a fair few challenges!

From day one, our vision has been clear: to blend traditional seaside charm with modern comfort, creativity, and value. In just two and a half years, we’ve poured hundreds of thousands into the hotel and built a passionate and ambitious team who genuinely care about our guests’ experiences. While we’ve already made huge strides, we’re just getting started—with many exciting developments still to come.

Our Journey So Far

🏨 Upgraded Bedrooms & Facilities
We’ve redefined our 77 rooms by introducing Bronze, Silver, and Gold Room Tiers, helping guests better understand what to expect and choose what suits them best. Gold Rooms now feature luxury touches like mattress toppers, coffee machines, and extra-large towels.

In October 2024, we completed a full upgrade of all mattresses to high-quality, luxury-grade models. Alongside this, we solved longstanding shower pressure concerns by implementing major plumbing upgrades and a new main supply system. We’re proud to now offer consistently hot and reasonable powered showers in all 77 rooms.

💻 Tech, Booking & Guest Journey Improvements
In Autumn 2024, we launched a brand-new self-service portal. Guests can now manage their bookings, reserve spa and restaurant experiences, purchase extras, and even leave feedback—all from their mobile or computer. We’ve also rolled out corporate travel rates, VIP upgrades, flexible payment plans, and a mystery customer programme to keep our service sharp and our team motivated.

🧖 The Secret Garden Spa
Our new Secret Garden Spa offers the ultimate escape, with 3 treatment rooms, 2 couples’ suites, a dedicated nail bar, and our secluded hot tub and sauna garden. With 5-star reviews already rolling in, we’re planning to expand with a new gym, wellness suites, and retreat packages in 2026.

🍔 The Three Chimneys Smokehouse & Grill
Building on the great reputation of the former hotel restaurant, we’ve transformed The Three Chimneys into a vibrant hub of food, drinks, and entertainment. From handcrafted cocktails to a revamped beer garden, a self-order app, and a refreshed menu—we’re always evolving. Upcoming plans include brunches, bottomless brunches, new menus, and an expanded events calendar.

🎯 NEW: The Games Pit (Launched April 2025)
In April 2025, we launched The Games Pit—a fun, casual entertainment space inside The Three Chimneys. Designed to enhance your stay without disrupting it, this tucked-away area offers augmented darts, escape rooms, carnival games, karaoke booths, board games, retro arcade machines, shuffleboard, and more. Perfect for families, couples, and groups looking to unwind before or after dinner.

Looking Ahead

While we’ve come a long way, our mission continues. We are committed to always having a 1-year, 2-year, and 5-year development plan, ensuring we grow with our guests’ needs in mind.

We understand our buildings weren’t purpose-built as hotels and come with quirks, but we’ve worked tirelessly to modernise where possible without losing the character that makes us unique. We’re honest in our advertising and transparent in what we offer—we believe in under-promising and over-delivering.

Thank you to all the guests who’ve joined us so far. Whether you’ve visited recently or are planning your first stay, we can’t wait to show you how far we’ve come—and where we’re going next.

A Historic Seafront Gem with Character and Charm

Built in 1855, The Jubilee Hotel was originally part of the elegant Victoria Terrace and is a Grade II Listed Georgian Building—rich in character, architectural detail, and local history. Like many of Weymouth’s iconic seafront buildings, it was not purpose-built as a hotel and has served various roles over the decades before being thoughtfully converted into guest accommodation in the 1960s.

As a protected heritage property, the hotel is subject to regulations that safeguard its historical and architectural importance. This means any alterations must be carried out with care and official consent—preserving the building’s charm while making thoughtful modern updates.

What does that mean for our guests?

We’ve worked hard to make the property as modern, clean, and comfortable as possible, while respecting the building’s heritage. However, due to its age and layout, no two rooms are exactly the same. We offer 78 unique bedrooms across 16 room types, each defined by size, layout, bed configuration, and view.

We do our best to advertise each room type fairly and transparently. On our website and booking platforms, we list clear pros and cons for each room type, indicate which part of the building it’s located in, and provide sample photos of the room and bathroom.

We will never claim to be something we’re not. This is not a chain hotel with uniform rooms—but a characterful British seaside hotel where every room has its own story.

Because of our Grade II Listed status, some features reflect the building’s heritage:
• Lift access is limited in some areas due to size restrictions.
• Sash windows are original and charming but may differ from modern windows.
• Bathroom layouts may be compact in certain room types.

We ask our guests to please manage expectations in line with what we advertise and celebrate the charm that comes with staying in a building of this historic nature.

You must be at least 18 years old to book a room or stay in a room unaccompanied unless special arrangements for extra security measures have been prearranged with the hotel. 

Due to the ever changing nature of the hospitality industry, we only accept bookings up to 12 months in advance. 

Upon booking directly with us, you will receive a confirmation email with more information about your upcoming stay.

We normally send out the confirmation email at the same time as booking but please allow up to 24 hours and if you haven’t received it, it may be because of a technical error or a misspelling on your email address. So in this circumstance, after 24 hours, please call the reception desk on 01305 773435.

The standard room rates are per room per night, however the price changes if you have breakfast included. This is because you are paying for each person for breakfast.

This also applies to any extras you may of added on to your booking.

However, we may have packages that are priced per person.

To make a group booking, please call us on 01305 773435 or fill out the enquiry form on our Groups package page where we will reply with a bespoke quote.

Some times of year we have restrictions on our stay periods. This could be a two night or three night restriction. We normally do this during busier times of the year like weekends or half term.

Yes, however you will be responsible for the guest following the rules of the hotel and following our booking terms and policies. Also, as you would be the booker, you are responsible for any damages or fee’s incurred by the guest.

Under the Immigration (Hotel Records) Order 1972 , we would need to collect the full name and nationality of all guests as well as any personal information for security purposes. We will also need to collect passport details and details of the guests next destination.

You can see the Town centre from our steps and we are one bus stop away. It is 0.3 miles away, and just a nice leisurely stroll down the seafront.

The train station is just a block behind The Esplanade, it’s a short 0.2 mile walk or about £4 in a taxi.

Out of 77 rooms they are all ensuite with showers. In addition we have 3 bedrooms with baths. If you require a bath please speak to us in advance.

Breakfast is an All-you-can-eat Buffet Breakfast during busier periods or cooked to order during quiet periods.

The Breakfast includes:

Continental: Selection of Cereals, Yoghurts, Selection of Fruit, Selection of Pastries, Toast (Ask for Gluten Free)

Cooked (All you Can Eat): Bacon, Sausages, Fried Egg, Scrambled Egg, Mushrooms, Hashbrowns, Fried Bread, Tomatoes, Beans

Drinks:

Tea, Latte, Cappucino, Flat White, Espresso, Mocha, Hot Chocolate, Tea, Herbal Teas.

Fruit Juices

Milk

Hot Beverages

(Ask for Vegan, Gluten Free Substitutes)

You may be on a package deal that has Continental Breakfast included, if this is the case, then and you can upgrade to the all you can eat for an additional fee.

You may have included breakfast in your room rate. If you haven’t it can be bought at the till in the mornings. This is discounted if prebooked via Reception on arrival. (even cheaper if done via self-service portal).

In recent years we have stopped automatically doing room services as more of our customers preferred privacy to a Housekeeper knocking on their door at 9am.  However, we of course do not want this to get in the way of good customer service so-

-At our Reception, we have a glass cabinet full of lots of extra free supplies so please help yourself.

-If you brought us your wet towels we will exchange them for fresh ones.

-If you would like your room cleaned, please request it the night before and we will schedule you for the next day’s list. This will of course be free.

If you want your room cleaned daily, please don’t let this put you off booking. Just let us know on check-in and we will book you in every day!

In regards to complaints, if something is not to your satisfaction, we will always work hard to quickly fix it as conveniently for you as possible. We cannot deliver what we do not have or advertise. We will always work within the perimeters of what you have booked and when we have more expensive rooms available you are of course welcome to buy an upgrade.

PLEASE HAVE REALISTIC EXPECTATIONS KEPT TO WHAT YOU HAVE SPECIFICALLY BOOKED

We also ask you to take into account we are a Grade II Listed Building built in 1855 and whilst we have done our best to modernise the building to be as clean, comfortable and attractive as possible we acknowledge and have been upfront that had we been built today we would of done things slightly different.

However we are what we are and we provide a quintessential British seaside experience and we sell ourselves fairly and accurately and you have decided to book us. We will not compensate you if we have delivered on what you booked, for example- on arrival you complain your room is not a Seaview when you have not booked a Seaview.

COMPLAIN IN REAL TIME IF YOU WANT IT FIXED

The main thing we ask from guests is that they bring us complaints in real time, at the time the issue occurred or was discovered. As a company it is extremely rare we will offer any compensation at or after checkout. Complaints can be a minefield to navigate and we do not want to offend guests but if you wait until check out or after to complain-

• We may of had a very quick and easy fix available you have not given us the opportunity to use.
• It can become extremely difficult now to verify the complaint. For example- if you complain about cleanliness or damages days after checking in how can we tell if that was there before arrival?
• If you complain you were kept awake all night by other guests, how do we know this is true or the context and how is it fair we fine that guest on your say so? You have also stopped us being able to do a welfare check on the room.

IF YOU ACCEPT COMPENSATION AND A FIX NO FURTHER COMPENSATION WILL BE OFFERED FOR THE SAME COMPLAINT

If we have delivered on what you have booked no compensation will ever be offered. If we have not delivered then we will offer as many solutions as possible to you that we have and if this means you have not had your money’s worth, we will offer some form of compensation attached to the fix. Once you accept the fix and compensation this complaint is now closed and will not be revisited again for future compensation.

If we cannot deliver and you are unhappy with the fixes then we will offer to refund you and you can leave. We will only refund unused nights. We will not refund any nights stayed (which includes the day time if you have used the room for over 2 hours).

What we will not do is refund stayed nights. Many guests raise no complaints during their stay and then on departure want full refunds. If you do not like the product- please return the product and you will be refunded (if we could not find a fix). An example we use- is you cannot go to town and buy a pair of jeans and then a few days later go back to town and say you do not like your jeans and you want your money back but you’re still going to keep them. If it is good enough to stay- it is good enough to pay! Do not accept the fix and compensation and then on departure try and get a full refund.

IF WE CAN FIX YOUR ISSUE, WE EXPECT YOU TO TAKE THE FIX

If we have been able to fix your complaint and find a solution for you then we expect you to take it. The company will not offer refunds if you didn’t accept it or give us a chance to try.

ONCE A COMPLAINT HAS BEEN RESPONDED TO IT IS CLOSED AND WILL NOT BE REOPENED

We try to be fair in our dealings and if you raise a complaint, it will be investigated and responded too (if this is done at departure or after- please allow 7 days for an email response). However sometimes we are not going to please everybody. Once it has been responded to it will be closed and not reopened. We are sorry if you do not like the answer but we will not be drawn into a lengthy battle. At this point we will agree to disagree and feel like we can fairly defend the hotel position if you would like to go to trading standards.

Check in time is: 3pm

Check out time is: 11am

However, you can book a early check in, in advance (for an additional fee). You can also add on a late check out (for an additional fee).

Also, if you have had a great stay and would like to extend your stay, please speak to the reception staff (subject to availability).

Absolutely and we recommend it! From your Welcome Email, it will have an online Check In link on it.

You will need to fill out your personal information as well as names of any other guests staying in your room, sign the terms and conditions, provide a photo of yourself or ID, answer other questions about your stay, update card details if not already provided to us (sometimes we may only get a virtual card when booking through some of our partners, in this case we would need a valid card from yourself for security purposes).

Once you have filled in all the required information, it will either let you check in (if the room is ready) or it will say room not ready.

If your room is ready, you just need to collect your key from reception and pay for any outstanding things like room charges and parking etc.

LOST & FOUND POLICY:

The Jubilee Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us immediately at the reception and we will try to assist you in locating your lost item.

FOUND ITEMS:

The Jubilee Hotel is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to 3 months. Records of Lost & Found items are retained for 6 months. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.

RETURN:

We would be happy to return your lost item(s) to you by post. You will be charged packaging and postage plus a £5 handling fee for our employee’s time. A separate receipt will be emailed to you. The Jubilee Hotel is not responsible for any item lost or misdirected during postage. So, we recommend choosing recorded postage.

UNCLAIMED ITEMS/NO CONTACT:

Lost & Found items are held for 3 months while we wait for the guest to establish contact. If we know who the guest is, we will send an email. After this deadline the unclaimed item (s) are thrown away, given to local organisations, or disposed of accordingly by the Jubilee Hotel.

Please contact reception immediately and we will arrange safe transport of your belongings back to you for a fee.

Please note, that there is a limited time on how long we keep and store unclaimed lost property so please do get in touch as soon as possible on: 01305 773435.

We promise to do our best to locate your missing item but we do not take responsibility for it.

Any card details taken are encrypted on secure server through our hotel management software. We follow all rules as per PCI Compliance and GDPR regulations.

All non-refundable bookings in advance require payment up front to secure the booking with a valid credit/debit card. If you have booked on a flexible rate plan, 25% deposit rate plan or on a same day arrival and would like to pay cash on arrival, then you need to check with our Reception Team on 01305 773435 so that they can hold the payment but we would still need a valid credit/debit card on file for security purposes.

Absolutely, at request we can provide you an invoice from your stay at check out or you can contact us for a previous booking and we will provide it to you via email. Please call the reception desk on 01305 773435 for more information.

Please call us on 01305 773435 and we will look in to this for you.

Yes we are very happy to store your luggage for free on Reception for up to 24 hours.

Enjoy delicious food in our smokehouse restaurant. Our menu consists of a variety of options from Steaks, Burgers, Hot Dogs, Pastas, Ribs and so much more. For more information, please visit the Three Chimneys Restaurant by clicking here

We have a Hot Tub and Sauna Garden but this is not included in your booking unless you have booked a spa package where we state it is included.

We rent the garden out by the hour exclusively to your booking. You can add the hot tub garden onto your booking by adding it to the basket when you book or if you have already booked in our self-service portal which you have access to from the confirmation we send you.

We will be in contact with you to confirm your appointment time before we process the hot tub payment.

Sadly no we do not have a swimming pool. However, we do have a Hot Tub and Sauna Garden you can hire. This is rented out via the hour and we also need time for cleaning so we definitely recommend booking this in advance if you are going to want to use it.